What delivery services do you use?

All orders are sent by Royal Mail. Both in the UK and internationally.

How long will my order take to arrive?

Here’s what the delivery estimations look like, depending on the circumstance:

For UK Customers, orders are shipped by Royal Mail and may take 2-5 days.
International orders take between 5-10+ days.
All items are dispatched within 48 hours if we have it in stock. And in busy periods (Like December), it may take a little longer to arrive.
If an order has been placed with our provider that’s not in stock, then we’re expecting stock arrival at our warehouse. Which takes 2 days to arrive to us. And is then shipped immediately to your address.

Do I have to pay for returns?

Returns are paid for by the customer.

Items must be in their original condition. Used items can’t be returned. If returning a product, you’ll be refunded for the cost of goods once it arrives.

I'm an international customer. How does the Royal Mail deliver my package to my address? How does that work?

Royal Mail, the biggest local courier in the UK has delivery partners across the world. When delivering internationally they’ll hand over the parcel to a courier based within your country. So for example – if you’re based in the US, then Royal Mail will hand over your parcel to the USPS (United States Postal Service). And then the USPS will deliver your package to your address.

This is generally how it works no matter where you’re located in the world. Your local courier will end up with your package, and then will deliver it to you.

Is my credit card information safe?

Absolutely. This site uses SSL encrypted technology, so your information is safe. Also, all payments are handled by trusted providers, such as – PayPal or Stripe. So your details are further encrypted and secured.

How do preorders and backorders work?

For preorders, upfront payment is required. And cancellations within 120 days of product release dates are forbidden. Cancellations before the 120 day period are fine.

For back-orders, we’ll simply ship out your product once we’ve ordered it in, it becomes available, and we have it in stock.

If for some reason we can’t ship your preorder (stock issues, manufacturer cancels product, etc) then you’ll be refunded before/by release date. You’ll be notified by email in all instances.

Are your products officially licensed?

All Anime merchandise sold on animemotivation.com are officially licensed by manufacturers, directly from Japan. If it’s not official, we don’t stock it. That’s the rule we live by.

Where do you get your products from?

All products are ordered from official distributors, partners, and wholesalers from Europe, USA & Japan.

Is there a minimum spend for FREE UK Delivery?

All UK orders are shipped FREE when you spend more than £39.99! If you spend less than £39.99, you’ll never spend more than £3.99 for shipping.

I haven't received my order. Where is it?

If your order hasn’t arrived within 14 days in the UK, get in touch with us immediately and we’ll get you a refund or a replacement.

For international orders, if your item hasn’t arrived within 25 days, get in touch and we’ll assist you. If you don’t get in touch within 60 days of your item not arriving, refunds or replacements won’t be accepted. In any case, just Tweet us or send an email and we’ll gladly help you out!

I need my order by Christmas. When is the latest I can order?

You’re best off ordering before the 18th-20th of December in the UK, and before the 10th of December internationally.

If you order later than that, there’s a chance your order could be delayed due to busy times, or end up being delivered in the new year. So keep that in mind.

There's a product I've seen for sale from another retailer. Can you get it in stock?

If it’s officially licensed, the answer is yes. Just get in touch with us about the product it is you’ve seen, and we’ll let you know if we’re able to stock it or order it in for you from our distributors!

Where are you based?

Greater Manchester, in the north-west region of the UK. All business is done online exclusively.

When will my items be dispatched after placing an order?

Items are usually dispatched within 48 hours.

If you place an order close to the weekend (like Thursday or Friday), your item will either be dispatched Friday or the following Monday. As couriers (and items) generally don’t ship/arrive on weekends.