Shop FAQ

What happens if I purchase an item that's not in stock?

If an order has been placed with our provider that’s not in stock, then we’re expecting stock arrival at our warehouse.Which takes 2 days to arrive to us. And is then shipped immediately to your address.

Is my credit card information safe?

Absolutely. This site uses SSL encrypted technology, so your information is safe. Also, all payments are handled by trusted providers, such as – PayPal or Stripe. So your details are further encrypted and secured.

How do preorders and backorders work?

For preorders, upfront payment is required. And cancellations within 120 days of product release dates are forbidden. Cancellations before the 120 day period are fine.

For back-orders, we’ll simply ship out your product once we’ve ordered it in, it becomes available, and we have it in stock.

If for some reason we can’t ship your preorder (stock issues, manufacturer cancels product, etc) then you’ll be refunded before/by release date. You’ll be notified by email in all instances.

Who is the CEO/Founder of Anime Motivation?

Theo J Ellis.

You can learn more by reading the latest articles: Blog Posts by Theo Ellis

There's a product I've seen for sale from another retailer. Can you get it in stock?

If it’s officially licensed, the answer is yes. Just get in touch with us about the product it is you’ve seen, and we’ll let you know if we’re able to stock it or order it in for you from our distributors!

Are your products officially licensed?

All Anime merchandise sold on animemotivation.com are officially licensed by manufacturers, directly from Japan. If it’s not official, we don’t stock it. We intend to make a difference in the anime community, not ruin it.

Do you have your own Anime Mascot?

Yes indeed! Our anime mascot is known as: Hikari Yorokobi.

Hikari means “light” and Yorokobi means “Joy”.

You can learn more here:  Meet Hikari Yorokobi – Mascot Character

Is Anime Motivation's store legit?

You better believe it is!

  • Every week there are new blog posts.
  • We’ve been running since November 2016.
  • And we’re all over social media.

So it would be pretty stupid to go through all that only to “not” be legitimate.

You can also read more here if you want: Is Anime Motivation’s Store Legitimate?

I need my order by Christmas. When is the latest I can order?

You’re best off ordering before the 18th-20th of December in the UK, and before the 10th of December internationally.

If you order later than that, there’s a chance your order could be delayed due to busy times, or end up being delivered in the new year. So keep that in mind.

Where are you based?

Greater Manchester, in the north-west region of the UK. All business is done online exclusively.

Delivery & Returns

I haven't received my order. Where is it?

If your order hasn’t arrived within 14 days in the UK, get in touch with us immediately and we’ll get you a refund or a replacement.

For international orders, if your item hasn’t arrived within 25 days, get in touch and we’ll assist you. If you don’t get in touch within 60 days of your item not arriving, refunds or replacements won’t be accepted. In any case, just Tweet us or send an email and we’ll gladly help you out!

Is there a minimum spend for FREE UK Delivery?

All UK orders are shipped FREE when you spend more than £59.99! If you spend less than £59.99, you’ll never spend more than £3.99 for shipping.

How much is international shipping?

For international anime collectors, shipping costs range from £10 – £19.99. You’ll never pay more than that!

What countries and states do you ship to?
  • UK.
  • France.
  • Germany.
  • Hawaii.
  • Brazil.
  • India.
  • Australia.
  • Italy.
  • USA.

And many more countries and states across the globe!

What delivery services do you use?

All orders are sent by Royal Mail. Both in the UK and internationally.

Do I have to pay for returns?

Returns are paid for by the customer.

Items must be in their original condition. Used items can’t be returned. If returning a product, you’ll be refunded for the cost of goods once it arrives.

How long will my order take to arrive?

Here’s what the delivery estimations look like, depending on the circumstance:

For UK Customers, orders are shipped by Royal Mail and may take 2-5 days.
International orders take between 5-10+ days.
All items are dispatched within 48 hours if we have it in stock. And in busy periods (Like December), it may take a little longer to arrive.

When will my items be dispatched after placing an order?

Items are usually dispatched within 48 hours.

If you place an order close to the weekend (like Thursday or Friday), your item will either be dispatched Friday or the following Monday. As couriers (and items) generally don’t ship/arrive on weekends.

I'm an international customer. How does the Royal Mail deliver my package to my address?

Royal Mail, the biggest local courier in the UK has delivery partners across the world. When delivering internationally they’ll hand over the parcel to a courier based within your country. So for example – if you’re based in the US, then Royal Mail will hand over your parcel to the USPS (United States Postal Service). And then the USPS will deliver your package to your address.

This is generally how it works no matter where you’re located in the world. Your local courier will end up with your package, and then will deliver it to you.

Customer Support

What's the best way to contact you?
What happens If I can't contact you, because of a technical error or issue?

You can stay updated via our announcements:

Company Announcements – Blog

Any issues, technical problems or scheduled maintenance will be reported here.

If I contact you, how long will you take to respond?

Well, since we move at the speed of light (we wish), you’ll receive a response within 24 hours.

You’ll never be left waiting for days or weeks like with other anime companies.

Services

Do you offer Free reports, guides, eBooks and downloads for anime collectors?

That’s right. Both for the industry and anime fans.

You can see the latest digital products and downloads, created by Anime Motivation here:

eBooks and Digital Products