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Shop FAQ

What Happens If I Purchase An Item That's Not In Stock?

If an order has been placed with our provider that’s not in stock, then we’re expecting stock arrival at our warehouse. Which takes 2 days to arrive to us. And is then shipped immediately to your address.

Is my credit card information safe?

Absolutely. This site uses SSL encrypted technology, so your information is safe. Also, all payments are handled by trusted providers, such as – PayPal or Stripe. So your details are further encrypted and secured.

How do preorders & backorders work?

For preorders, upfront payment is required. Cancellations before release date are forbidden by distributors and manufacturers.

For back-orders, we’ll simply ship out your product once we’ve ordered it in, it becomes available, and we have it in stock.

If for some reason we can’t ship your preorder (stock issues, manufacturer cancels product, etc) then you’ll be refunded before/by release date. You’ll be notified by email in all instances.

Can I Make A Deposit And Pay Later?

Absolutely. You can make a small 10% deposit on any product in our store. You’ll then have 30 days to complete your purchase, then we’ll ship your item to you.

if it’s a preorder, we’ll hold it until release date.

You’ll receive a reminder email throughout the process.

Note: Deposits are non-refundable after 30 days.

Can I shop in my own currency?

Yes. Use the widget in the side of any shop page.

Countries supported:

  • India.
  • Philippines.
  • UK.
  • USA.
  • Europe.
  • Indonesia.

And more.

Do you have a registered company address?

83 Ducie Street,

Manchester M1 2JQ

United Kingdom

There’s a product I’ve seen for sale from another retailer. Can you get it in stock?

If it’s officially licensed, the answer is yes. Just get in touch with us about the product it is you’ve seen, and we’ll let you know if we’re able to stock it or order it in for you from our distributors!

How long do refunds take to process?

Refunds are processed within 28 days (depending on location). Sent directly to your bank account, or whichever method of payment you used.

Are your products officially licensed?

All Anime merchandise sold on are officially licensed by manufacturers, directly from Japan. If it’s not official, we don’t stock it. We intend to make a difference in the anime community, not ruin it.

I need my order by Christmas. When is the latest I can order?

You’re best off ordering before the 18th-20th of December in the UK, and before the 10th of December internationally.

If you order later than that, there’s a chance your order could be delayed due to busy times, or end up being delivered in the new year. So keep that in mind.

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